We offer a 14 days, refund guarantee. If you are not satisfied with your item, you may return it to us for a refund, providing the following criteria are met: You received your biobox from us within the last 14 days, you provide proof of purchase (order number or email confirming purchase), you will cover the cost of return shipping fees.
To return an item to Wastefox, you should contact us via email@example.com. Our Support team will provide you with shipping information and additional details where necessary. Returned items will require us receiving confirmation at an offsite location before the refund can be processed.
We do not offer exchanges.
All of our bioboxes come with a 2 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
You purchased the product within the last 2 years, you have proof of purchase (order number or email confirming purchase).
Warranty of the biobox is limited to manufacturing defect.
Warranty covers other accessories as well in addition to the composter itself: additional inner case, waste collection bucket.
The warranty doesn’t cover composting substances if the packages are already opened.
For Biobox warranty queries, please contact our Support team via firstname.lastname@example.org. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.
For biobox warranty queries, please contact our Support team via email@example.com.
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.
Damaged or defective items
All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Please report damaged packages via firstname.lastname@example.org. Please include the following in your message: photo or video of damaged product(s) or package, description of the damage, serial number.